Winner of prestigious Top Cosmetic Clinic Award in the UK 2019

Terms & Conditions

Set out below are the terms on which Medispa Wilmslow provides service to its clients. Please ensure that you have read and fully understood them prior to booking any treatments or procedures at Medispa Wilmslow.

1. Deposit and Cancellation Policy

Booking a consultation:- Should you need to cancel or reschedule we kindly ask that you call us 48 hours before your appointment. This allows us to manage our diaries and offer the appointment time to another patient.

Booking Single treatments or chargeable consultations:- We take a non refundable deposit of £150/£250 for all our single treatments and courses, when you attend the deposit will be deducted from your treatment cost. Failure to give the full notice will result in the deposit being taken by the clinic. This allows us to manage our diaries and offer the appointment time to another patient.

Booking treatment off a pre-paid value pack:- Should you need to cancel or reschedule we kindly ask that you call us no later than 48 hours before your appointment. Failure to give the full notice will result in the treatment being redeemed by the clinic. This allows us to manage our diaries and offer the appointment time to another patient.

2. Appointments and Cancellations

All doctors, nurses and therapists at Medispa Wilmslow are trained and approved in accordance with the company’s treatment protocols and therefore Medispa Wilmslow does not guarantee continued treatment with a named nurse or therapist.

If you are unable to attend your appointment, please contact us immediately on 01625 523307. We will need to know that you wish to cancel 48 hours before your appointment is due. Failure to cancel or rearrange at least 48 hours before your appointment will result in the loss of the treatment from your value pack or deposit being redeemed.

Please arrive for your appointment at least 15 minutes in advance so that the necessary paperwork can be completed. Late arrival may result in reduced treatment time or forfeiting of the appointment. Medispa Wilmslow will endeavour to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.

Prior to your appointment we will inform you of any preparation required in advance of your treatment. Failure to follow the guide lines may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.

Any client who requires treatment and brings a child with them must also be accompanied by another adult to chaperone the child whilst the client is being treated. Failure to bring an adult chaperone with any child will result in the treatment being cancelled and loss of the value pack treatment or deposit. No children under the age of 16 years must be left unattended within the clinic at any time.

3. Credit card details, deposits and payments

To secure an appointment for treatment with Medispa Wilmslow a deposit is required.

For an appointment with a doctor: a deposit of £250 will be charged at the time of booking, in order to secure the appointment.

For an appointment with a nurse or therapist: a deposit of £250 will be charged to your credit or debit card at the time of booking, in order to secure the appointment.

For any subsequent individual treatments up to the value of £350 a deposit of £50 will be charged and for any subsequent individual treatments over the value of £350, a deposit of £250 will be charged at the time of booking. Deposits can be used towards payment for treatment or left on your account for future treatments. Should deposits remain unclaimed by the client following twelve months of inactivity Medispa Wilmslow reserves the right to withhold the deposit.

These charges will not be applied to clients booking an appointment from their existing value package of treatment.

Prices may vary by clinic.

4. Courses of treatments

All treatments purchased as a course must be paid for in full in advance of the treatment. All treatment courses (except tattoo removal*) must be taken within 12 months of the date of purchase; any treatments left untaken after 12 months will be forfeited. *Tattoo removal treatments must be taken within 24 months of the date of purchase; any treatments left untaken after 24 months will be forfeited.

When booking a laser hair removal course of treatment, the appointments must be taken in the clinic where the treatment course was originally purchased.

Value packs are only refundable for medical reasons. Any refund agreed is calculated by deducting the full list price of all treatments already taken, plus any charged for non-attendance, from the total price of the course of treatment, with the difference returned to you.

5. Treatment suitability

We will always assess whether treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If not, we will inform you as to the reasons why. You will only be liable for the cost of the initial consultation, where applicable.

6. Liability

Medispa Wilmslow will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of pro t), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.

It is the client’s responsibility to ensure that he or she provide Medispa Wilmslow with all relevant medical details prior to each treatment. Medispa Wilmslow will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.

The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Medispa Wilmslow regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Medispa Wilmslows liability for death or any personal injury resulting from Medispa Wilmslows negligence.

7. Your right to complain

Medispa Wilmslow endeavours to treat all its clients appropriately, compassionately and fairly. If however, you have an issue with any matter in relation to your treatment at Medispa Wilmslow you are entitled to lodge a complaint, either in person, by telephone or in writing. If you require assistance with making your complaint, Medispa Wilmslow will be pleased to help and support you through the process.

The member of staff who initially receives the complaint will convey the details to the Clinic Manager or their designated deputy. Where this cannot be resolved immediately, you will receive communication within three working days to confirm that an investigation into the matter is underway and that a response will be made as soon as possible.

Complaints of a non-medical nature will be handled in their entirety by the Clinic Manager and their Regional Support Manager.

If your complaint is treatment related the matter will be discussed with the relevant practitioner and may require you to attend an additional consultation with that practitioner or an alternative member of the clinic’s medical team, including the Medical Director. The objective of this is to provide an explanation or a solution to your concerns. Medispa Wilmslow aims to furnish you with a full written response within 20 working days or where this is not possible, an explanation as to the cause of the delay.

Complainants who are not happy with the local resolution are referred to a member of the Senior Management team. If the complaint is service related this will normally be the Regional Director. If the complaint is of clinical nature this will be the Head of Medical Standards at the Support Of ce. The complaint will be further reviewed within 20 working days and you will be provided with a written response. If the investigation requires further time, you will be provided with an explanation as to the cause of the delay.

Find out more regarding complaints at Complaints Procedure.

This is a summary of the complaints procedure. A full version is available upon request.

Contact Centre Hours

01625 523307
Monday – Friday: 9.30am – 7pm Saturday: 9.30am – 6:30pm

Head Office

Medispa Wilmslow Clinic Ltd
Castle Rock, Wilmslow Road, Alderley Edge, Cheshire, SK9 7QL
Registered in England No. 09892110